Acart Equipment stands behind the quality of our products.
Return policy
All returns must be authorized by our customer service team either via email or by calling 1-800-551-0560. Products may be subject to a restocking fee of 10-25% and will incur freight charges for both delivery and return. Shipping can be arranged through Acart collect and we will deduct the amount from the material credit. Credits for returned goods are issued only after the goods are received in our warehouse in resalable condition. Damaged or used products cannot be returned. Products shipped in error will have freight charges credited. Custom-made/special order and COVID-19-related products are non-returnable.
Exchange policy
If you would like to exchange a product, please contact our customer service team.
Warranty
Acart warrants to the original purchaser that its supplied product will be free from defects in workmanship or materials under normal use and service for one year according to the limitations set forth below. If you have a defective product, please call 1-800-551-0560 or email orders@acart.ca to receive a return authorization.
Defective products shall be repaired or replaced at Acart’s option at no cost to the original purchaser provided:
- You receive an authorization number from Acart’s customer service department.
- The product is returned, properly packaged, with a copy of the original sales receipt and the return authorization number.
Acart does not warranty any freight damage returned to the warehouse.
This warranty does not apply to products, which have been subject to abuse, misuse, accident, modification, alteration, tampering, negligence, lack of routine maintenance or misapplication; or products that have been repaired by other than Acart or its authorized representatives.
This warranty also does not apply to installation. For some products, Acart will pass on the original manufacturer’s warranty. This warranty does not apply to custom-fabricated products. Liability of Acart under this warranty is limited to the repair and/or replacement of any products. No representative has any authority to change or enlarge the above warranty or Acart’s liability. This supersedes all previous warranty provisions.